GAVUNEL / PROCESS

A straightforward route from question to answer.

The purpose of the enquiry process is to gather enough information for a useful first conversation without pretending that a garment can be assessed from a generic description alone.

Describe

Tell us what the garment is and what you would like changed, restored or investigated. Mention any obvious wear or previous alterations.

Show

Where useful, provide photographs that show the overall item and the relevant detail. Clear images can make the initial description easier to understand.

Review

The available information can then be considered alongside the garment's construction and condition. Additional questions may be needed before a sensible answer is possible.

Confirm

Any actual alteration or repair should be agreed for the individual garment. Feasibility, timing, price and other practical arrangements should be confirmed rather than assumed.